Taking Your Client Experience to Another Level
Providing your clients with a VIP experience is one of my favourite things. One of the ways to enhance your client experience is to surprise and delight them with a thoughtful and meaningful client gift. It is such a simple gesture and lets them know how much you appreciate their business. Here are my 5 […]
You spend your days doing client work and making sure that working with you is an amazing experience for your clients. And then you spend your evenings responding to contacts, building quotes and proposals, and setting up meetings. You know that there is an easier way to do the back-end work and you have heard […]
A positive mindset is critical when it comes to business. Imagine two potential clients for your business standing side by side, wearing identical suits, carrying identical briefcases. They’re both well-groomed and polite. But one person focuses on all the things that are going wrong with the company, while the other is looking at everything that’s […]
I talk to a lot of clients who are on the fence about automating their business processes. They feel like their business will come off seeming robotic and that they might lose that human touch. Another fear I hear is giving up a little bit of that control and worrying that things are going to […]
